Shipping

All other hired and purchased items

Dispatch Information

  • Graduation gowns, hood and mortarboards
    All orders are dispatched and delivered using DHL Express and/or Parcelforce 48. 
  • Face masks
    Dispatched and delivered using Royal Mail first class delivery

Our current working days are Monday - Thursday 9am - 4pm

Orders for hired items are usually shipped within 48 hours when placed Monday - Thursday before 10am. Orders will not be processed until our next working day if placed after 10am on a Thursday. 

Orders for purchased items are dispatched based on availability and once the order is processed. For stocked items orders are usually shipped within 48 hours when placed Monday - Thursday before 10am. Orders will not be processed until our next working day if placed after 10am on a Thursday. 

Shipping Costs

Online hire and purchase items can be delivered to any UK delivery address only*. UK Delivery is free.

For hires and purchase outside of the UK please contact us for a quote. 

Returning Hires

As standard, hired items are based on a 7-day hire agreement 

The following video provides a step by step guide on how to fold and return any hired items:


Hired items must be returned to J. Wippell & Co. Ltd, PO Box 1, 88 Buller Road, Exeter, Devon EX4 1DQ

A pre-paid returns label and bag will be provided for hired items.

The returns will be via DHL. A returns label will be provided in your package. There are two ways to return via DHL:

1. Collection from your home address

  • Call 0844 2480844 (calls are charged at 7p a minute plus network access charge)
  • Select 'Book a collection'
  • You don't have the account number but the tracking/waybill number
  • On your returns label is a 10 digit tracking/waybill number.
  • Enter the 10 digit tracking/ wabill number on your returns label

2. Take it to a DHL drop off point 

  • The drop off points can be viewed by selecting the link and entering your postcode

Any questions or inquiries relating to our delivery service, please contact us.