Shipping

Hired and purchased items

Dispatch Information

  • Graduation gowns, hood and mortarboards
    All orders are dispatched and delivered using DHL Express and/or Parcelforce 48. 

Orders for hired items are usually shipped within 48 hours when placed Monday - Thursday before 10am. Orders will not be processed until our next working day if placed after 10am on a Thursday. 

Orders for purchased items are dispatched based on availability and once the order is processed. For stocked items orders are usually shipped within 48 hours when placed Monday - Thursday before 10am. Orders will not be processed until our next working day if placed after 10am on a Thursday. 

 

Pengreen Graduation only

Items for the Pengreen graduation ceremonies in July will be dispatched to your home address one week before your graduation to ensure it is delivered in good time. This option includes delivery and return via a home address, a returns label will be included.

Shipping Costs

Online hire and purchase items can be delivered to any UK delivery address only*. UK Delivery is free.

For hires and purchase outside of the UK please contact us for a quote. 

Returning Hires

As standard, hired items are based on a 7-day hire agreement 

The following video provides a step by step guide on how to fold and return any hired items:


Hired items must be returned to J. Wippell & Co. Ltd, PO Box 1, 88 Buller Road, Exeter, Devon EX4 1DQ

A pre-paid returns label and bag will be provided for hired items.

The returns will be via DHL. A returns label will be provided in your package. There are two ways to return via DHL:

1. Collection from your home address

  • Call 0844 2480844 (calls are charged at 7p a minute plus network access charge)
  • Select 'Book a collection'
  • You don't have the account number but the tracking/waybill number
  • On your returns label is a 10 digit tracking/waybill number.
  • Enter the 10 digit tracking/ wabill number on your returns label

2. Take it to a DHL drop off point 

  • The drop off points can be viewed by selecting the link and entering your postcode

Any questions or inquiries relating to our delivery service, please contact us.