What are the shipping options?
Graduation gowns, hood and mortarboards dispatched and delivered using Express delivery using DHL Express and Parcelforce 48. Face masks dispatched and delivered using Royal Mail first class delivery.
Items can be delivered to any UK delivery address only. Delivery is free.
When will I receive my order?
Our current working days are Monday - Thursday 9am - 4pm
Orders are usually shipped within 48 hours when placed Monday - Thursday before 10am. Orders will not be processed until our next working day if placed after 10am on a Thursday.
Orders are shipped using a courier service with standard delivery of 2-3 days.
What do I do if I never received my order?
If you placed an order and have not recieved it, please check your emails for an order confirmation. Please then contact us on firstname.lastname@example.org quoting your order number and we will assist with your query.
How do I make sure I order the right size?
Our gown sizes are based on your height. Graduation hats are based on your head circumference, you can view our sizing guides for more details. We have provided information on how to measure to ensure you select rhe right sizes for you.
What is the difference between hiring and purchasing?
Hire means you have temporary use of the items. There is no deposit fee for hire and the hire fee is the full payment for temporary use of the item/s.
Purchase means you are buying the item/s and you have full ownership.
What is a graduation gown?
A gown is an open fronted robe worn below the knee
What is a graduation hood?
A hood is worn over the gown and on the shoulders. It is unique to your Institution and qualification
What is a mortarboard?
A mortarboard is a square topped hat with a tassel, usually worn by bachelors and masters. A bonnet is worn by doctorates and is of the Tudor style trimmed with a cord and tassel. All tassels are worn to your left.
What are robes?
This is all items of your graduation attire: gown, hood and hat all together
Why do you require my measurements?
Your height determines the size of the gown. Gowns are different length and we will allocate an appropriate gown length based on your height.
Your head circumference is needed to ensure you are issued the correct size hat.
Do you cater for wheelchair users?
We are able to provide wheel-chair adapted gowns. Please highlight this requirement when ordering.
I wear headwear/have hair styling which requires a larger hat size, is this possible?
We can provide hats to accommodate headwear or hair styling. When you measure your head circumference please do this wearing your hair or headwear as you will on the day.