Returning your gown hire

As standard, hired items are based on a 7-day hire agreement.

The following video provides a step by step guide on how to fold and return any hired items:


Hired items must be returned to J. Wippell & Co. Ltd, PO Box 1, 88 Buller Road, Exeter, Devon EX4 1DQ

A pre-paid returns label and bag will be provided for hired items.

The returns will be via DHL. A returns label will be provided in your package. There are two ways to return via DHL:

1. Collection from your home address

  • Call 0844 2480844 (calls are charged at 7p a minute plus network access charge)
  • Select 'Book a collection'
  • On your returns label is a 10 digit tracking/waybill number
  • Enter the 10 digit tracking/ waybill number when prompted

    NB You don't have the account number but the tracking/waybill number

2. Take it to a DHL drop off point 

  • The drop off points can be viewed by selecting the link and entering your postcode

Having problems or want help? If you need assistance we can book the collection from your home address on your behalf. 'Contact us' and let us know the order number and your availability. We are normally able to book collection either the same day (depending on the time requested) or the next working day, 

Any questions or inquiries relating to our delivery service, please contact us.